Membership FAQ
About Your Account
I'm a new member. How do I download a white paper?
Find your white paper by choosing tags that most closely represents the content you are looking for and then click on the GO button in the tag bar at the top of any page. It
is that simple. Alternatively, use the general search by clicking on the Search menu item.
Do I have to register to use WhitepapersDB.com?
Most areas of the site are open to both registered and anonymous users. However, you will need to register if you want to subscribe to
newsletters or alerts, download certain white papers or obtain other valuable content.
Can I sign-in with my email address?
Yes.
Why do you need my personal details?
To provide you with the best and most useful content and services. We use the information for these general purposes:
- To customize the advertising and content you see.
- To determine how well each page performs based on aggregate user demographics and traffic patterns.
- To fulfill your requests for certain products and services, such as sending out alerts or newsletters and enabling you to participate in polls,
contests and forums.
- To send you information about topics we think will be of interest to you. We only do this if you have agreed to receive such information.
Why do I need a username?
Usernames are used to identify you on the site. For example, when you register for an alert your alert will be tracked by your username. Other
users see you as your user name.
What are the rules for usernames?
Your username can only contain letters and numbers and is limited to 16 characters. Usernames are not case-sensitive, but passwords are case-sensitive.
We do not allow usernames that are offensive. If we consider your username inappropriate, we may withdraw it and require you to choose another
one.
I see the error message, "Your address has already been taken" but this is my email address. Why is this happening?
You may have started a WhitepapersDB account on a previous visit -- which means your email address and password have already been established. To retrieve
your password, click Forgot User Name or Password? and follow the instructions. You should then be able to sign in with the new credentials emailed to you.
Why can't I register?
You probably have cookies turned off in your browser. We use cookies to customize some areas of the site for members and collect statistical
information -- please read our privacy policy for more information. If you do not want to turn on cookies for all sites, you can just turn them
on for WhitepapersDB.com.
Can I set up two or more User Accounts under the same email address?
No. Our system requires each user to have a unique email address and password in order to search our database for your individually tailored information.
For this reason, you may not register more than one account under the same email address.
What setting should I use for cookies?
In Internet Explorer, set the privacy level to Medium High, Medium or below. To do this, go to the Tools menu and select Internet Options. Click
the Privacy tab and move the slider to set the level. Alternatively, if you only want to accept cookies from WhitepapersDB.com, click the Sites
button. Enter http://www.WhitepapersDB.com/ in the Address box and click the Allow button.
In Firefox, tell the browser to accept cookies. To do this, go to the Tools menu and select Options. Click the Privacy icon and select the 'Accept
cookies from sites' checkbox. Alternatively, if you only want to accept cookies from WhitepapersDB.com, click the Exceptions button. Enter http://www.WhitepapersDB.com/
in the Address box and click the Allow button.
How can I tell if I am signed in?
When you are signed in, your WhitepapersDB.com username will appear in the top right hand corner of the page. If you see Sign In or Register links, you aren't signed in.
Do I have to log in every time I visit the site?
No, you can choose to be signed in automatically. Next time you sign in, select the Keep me signed in checkbox to store these details on your
computer. In future, you will not need to type your email address and password to sign in. If you use more than one computer to visit WhitepapersDB.com,
you'll need to do this on each one. You may not want to do this on a computer you share with other people.
What should I do if I forget my password?
To have a new password sent to you via our automated system, please click Forgot User Name or Password? If you have requested your password
and you still have not received your password after 1 hour, please use contact us and request password help. If you can't remember which email
address you used when you signed up, please contact us and include a listing all your email addresses and we'll do our best to help.
How can I update my personal details?
Once you have signed in, click the Edit Profile link next to your username in the top right-hand corner of the page.
How do I change my email address?
You cannot change your email address because it is used to sign you in to your account. If you need to get your alerts or newsletters sent to a different
email address, please create a new account or contact us and we will arrange the change.
Who do I contact for help with my account?
Please talk to Customer Services at contact us.
Newsletters and Alerts
How do I unsubscribe from a newsletter or Alert?
Click the Unsubscribe link at the bottom of the newsletter or alert. To see all your subscriptions, make sure you are signed in, then click
the Edit Profile link next to your username in the top right-hand corner of the page. This will take you to your personal profile pages where
you can update all your subscriptions.
Why have I stopped receiving WhitepaperDB alerts or email newsletters?
First off, make sure your email is not being blocked by your security protections. Please check your SPAM filter in your email reader and/or
your rejected/quarantined email message folders. White list (or authorize) the sender email address of "noreply@WhitepapersDB.com" so that
you may receive further emails from us.
Secondly, your company or ISP may be utilizing a spam filter that has mistakenly classified our emails as "spam" and is preventing our emails
from being delivered as a result. Please alert contact us so that we can work proactively to resolve this.
General
How can I contact WhitepapersDB.com?
See the Contact Us page for email addresses, telephone numbers and our street address.
Where does WhitepapersDB.com get its content from?
WhitepapersDB.com's content is created by an experienced team of contract and in-house professionals around the world. If you would like to
find out about submitting your white paper to the site or more about WhitepapersDB.com's team, contact us.
Can I reproduce your content?
No.
I am interested in getting headline news from WhitepapersDB.com. What do I need?
WhitepapersDB has a variety of news feeds that are available at no cost. For specific information on how to get general and category-specific
feeds, please click on the RSS icon appearing on most pages or visit the RSS feeds page.
How do I submit my white paper to the WhitepapersDB.com site?
There are a few different ways in which you can list your white paper(s) on WhitepapersDB.com. If you would like more information, please contact us.