Several dovetailing trends are making it both more difficult and more critical for organizations to get a better handle on the rules and regulations that govern profit and loss, IT operations and interactions with customers. Government and industry regulations are becoming more complex, far-reaching and volatile-and the penalties for noncompliance more onerous.
Three-quarters of the respondents reported a rise in the number of new policies requiring implementation in the past year, and 77 percent said they expected this trend to continue over the next three years. Eighty percent said they are only occasionally or somewhat effective at changing policies.
In the public sector, an aging population and the economic recession have greatly increased the number of applicants that social service organizations must deal with. Eligibility requirements have become more stringent and complex, and benefit packages and tax structures are more complicated and confusing to the average citizen. At the same time, budget cuts are forcing agencies to do more with less.
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