This white paper explores how document scanning can improve productivity, protect information, and create opportunities to lower operational costs in front office environments. It cites independent research conducted with individuals from 180 organizations representing a cross section of small, medium, and global businesses representing manufacturing, high technology, financial services, retail, health care, transportation, real estate, and professional service industries. In addition, public sector organizations representing utilities, educational institutions, State, local, and federal government agencies also participated in the research. The conclusions summarized in this white paper show that the scanning of documents will accelerate in the front office as paper documents continue to be the lifeblood of everyday work processes.
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