The unified communications (UC) market has been in transition for the past several years. UC has evolved from simple unified messaging and voicemail integrated into e-mail, to a market where all of a user's collaboration tools are brought together under one umbrella. UC has been the main visionary focal point for the VoIP market, led by companies such as Cisco, Avaya and Nortel. In late June, Microsoft launched its plans to enter the UC market followed by a July announcement detailing arship with Nortel known as the Innovative Communications Alliance (ICA).
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