This white paper is a companion to the foundational Network Management Systems (NMS) Architecture White Paper. It builds on concepts introduced in the foundational NMS Architecture White Paper, and familiarization with these essential concepts is suggested as a prerequisite to this paper.This paper uses International Telecommunications Union (ITU)1 and IT Service Management Forum (itSMF)2 references and terminology. Specifically, several of the ITU FCAPS (Fault, Configuration, Accounting, Performance, and Security) model functional areas and the itSMF IT Information Library (ITIL)3 processes are incorporated into this paper. The intent of using both FCAPS functional areas and ITIL processes in this paper is to demonstrate and explain their relationships and dependencies in an overall IT services governance model.
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