White Paper Abstract:
This paper explains that speech recognition is an important way to interact with computers and communications devices, freeing your hands and expediting collaboration. A speech-enabled Automated Attendant (SEAA) solution can have many designs, but a typical one has three main components: the speech-enhanced user interface, the directory (or grammar), and the speech engine. The user interface provides the dialogue you hear and the manner in which the SEAA interacts with you to determine the person you want to reach. The grammar is the directory of allowed responses for the SEAA application. The grammar for most SEAAs is an employee directory, with phone numbers and other information. A speech engine is a background calculator that uses computational algorithms to recognize speech and deliver information to the SEAA application. It is important to note that a properly designed speech solution is much more than a speech engine; it must have an intelligent application on top of the speech engine in order to deliver accurate results and an effective user experience.