This document describes that close architectural ties are required for the technology infrastructure, meaning both applications and network, to support the type of innovative composite applications that will fuel the next wave of productivity in the enterprise. These applications will blend traditional business-application elements with communication and collaboration tools, optimally aligning technology and business process. By helping eliminate communication and collaboration silos that limit business processes, a well-architected unified communications solution fulfills a vital role as a productivity and agilityengine. This ambitious objective will only be achieved if unified communications is built on a robust, open architectural framework using network-based services. The Cisco Service Oriented Network Architecture (SONA) provides the framework for network-based services and is tightly integrated with Cisco Unified Communications architecture.
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