This document discusses some of the opportunities and challenges of combining more flexible, impromptu collaboration and more traditional predefined business processes, which until now, have not been effectively linked. We believe that this is the next big opportunity in business process optimization, which should lead to knowledge worker productivity gains. And although some enhancements are still required in the business-process tools to enable enterprises to take full advantage of the concepts presented here, you can take some steps immediately to begin gaining the benefits of collaboration improving current business processes.
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