This study is the first global study to determine a model for measuring return on collaboration (ROC). It provides clear evidence demonstrating a continuum of collaboration-driven performance, such that the deployment and us age of progressively more advanced IP-enabled collaboration technology yields increasing levels of organizational performance. In May, 2009, we admini stered an online survey to a total of 3,662 managerial-level and above individuals in organizations in three geographic reg ion.
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