This document provides a sample configuration for contact center solutions using Cisco Unified Border Element (formerly Cisco Multiservice IP-to-IP Gateway software). Cisco Unified Border Element facilitates connectivity among independent Cisco Unified Communications, VoIP, and video networks. Cisco Unified Border Element also provides session border controller (SBC) functions, such as services demarcation, call admission control (CAC), protocol translation, and security.
This document describes the components used in the network, and provides sample device configurations that have been tested for the described features. Use this document for deploying a Cisco Unified Border Element contact center solution.
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