Many organizations are evaluating Virtual Desktop Infrastructure (VDI) as an alternative to traditional PCs for their office workers. The perception is that VDI desktops accessed from thin clients will reduce costs and optimize service desk operations. While VDI may result in savings in overall hardware costs, these savings will be offset by higher software and engineering costs. After all the costs are tallied, VDI is more expensive than a well-managed PC environment for office workers. This paper is based on data generated over a six-month period that included surveys, vendor research, on-site benchmarks and a review by an expert panel of analysts.
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