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Crm White Papers
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crm
This white paper illustrates the ability to reduce the data growth challenge seen with EMC IT's Oracle Applications CRM implementation via a Proof of Concept (POC) sponsored by the EMC IT organization. This POC will demonstrate the rapid retirement of three modules of an acquired company's Oracle ...
Today's retail banks face an array of challenges-from streamlining internal business processes and maintaining efficient client service operations to ensuring security, privacy and regulatory compliance. Communications technologies have become essential to meeting each of these challenges directly, ...
With Adobe LiveCycle ES2, companies can quickly and easily create highly intuitive user experiences to provide superior customer service, simplify processes, and improve the quality of decision making. LiveCycle achieves these results by delivering a solution that offers lower TCO, scalability, ...
Consider the myriad of decisions made within your business each day. For example, the staff in your sales and marketing departments might only have:
-hours to decide which customers are good candidates for tomorrow’s 24-hour discount email.
-minutes to assess the risk of ...
This white paper discusses findings from performing the SAP Customer Relationship
Management (CRM) benchmark and provides considerations for implementing SAP’s
CRM software in a Dell hardware environment.
SAP provides Customer Relationship Management (CRM) software for the ...
The intention of this paper is to establish an innovative and proactive partnership approach to ICT which will establish Information Services' thought leadership role within each individual local authority - bringing ICT once again to the table with financial, HR and senior service delivery ...
After many years of focusing on operational cost savings, contact centers have emerged as key vehicles for specialized interaction with customers - and therefore pivotal in developing corporate sales and marketing strategies. Making the most of a customer call Ironically, companies have invested ...
This paper describes what we believe to be one of the most critical periods of change the retail industry has faced over the past 50 years. It is a straight forward task to summarize the significant contributions of information technology to the retail industry over this period. Electronic ...
Traditionally, contact center operations were supported by in-house IT departments that would develop the many components and applications that help to provide quality service to their customers. Most organizations felt comparable solutions could not be obtained from external suppliers. If you are ...
With consumer adoption and usage of social networking platforms and technologies at an all-time high, it is no wonder that these tools have begun to weave their way into the workplace. By intertwining interactions with people from all aspects of their lives-family, friends, neighbors, colleagues, ...
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