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For Cisco customers and partners, this guide describes numerous attendant-console migration options based on customer need for a superior attendant-console solution. It includes an example customer scenario in which 50 Cisco Unified Attendant Consoles are deployed and discusses how the methodology ...
Today's technologically savvy consumers are more versatile in how they communicate and more sensitive to how service options resonate with their own communications habits. As a result, versatility in customer communications options is now the key to effective customer service. In addition, the ...
Web conferencing has become a common tool for collaboration among employees, customers, and partners. While core Web conferencing features have become commodities, vendors are bringing specialized products to market for training, sales and team support, and marketing events. Use Info-Tech's Web ...
The electricity industry is one of the few industries where unconstrained demand is
starting to be actively discouraged. The combination of rapidly increasing, more intense seasonal demand peaks with increasing pressure on infrastructure investment are causing the industry to look for ways of more ...
Reaching clients swiftly, responding to new requirements and opportunities, and offering a seamless transactional experience are all key to securing customer loyalty for insurance companies. Just as important are privacy and security - ensuring that personal information is never unprotected as it ...
The Dell Oracle Advisor tool was created to assist customers in their Oracle database sizing efforts. It automates the analysis process by utilizing various parameters such as workload type, server, and storage performance requirements to generate a solution. By addressing the complexities of ...
Application Delivery Network management of the ADC, network, and applications doesn't adhere to a "one size fits all" scenario. F5 provides tools that solve specific needs that are unique to customer requirements, while not falling victim to the standard "silo" approach to management-one tool for ...
Both asymmetric and symmetric acceleration technologies can deliver great benefit to your users. But how and where do you deploy them? This paper illustrates how a typical company can benefit from asymmetric and symmetric acceleration.
Organizations use business forms to handle both internal and external processes, from simple employee vacation requests to complex customer enrollments in financial services. Regardless of the level of complexity, business forms enable participants to submit required data in the correct format and ...
Private and public clouds evolve the way IT services are delivered to the business. The promise of increased efficiency and agility of enterprise-class applications and services is intriguing, but enterprise customers are struggling with how cloud services can safely add realistic business value. ...
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