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Economy White Papers
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economy
Major social and economic forces collided in late 2008 and early 2009, setting
the stage for what promises to be a time of transformation in U.S. health care.
The combination of a major and ongoing economic downturn, rising unemployment,
the widespread collapse of significant ...
Whether the Great Recession has ended remains debatable in the second quarter of 2010, though many economists believe that the recession, begun in December 2007, probably ended sometime in the third or fourth quarter of 2009. Recovery also remains debatable. Fears over a double-dip recession ...
The current economic situation, along with increasing completive pressure from Internet and device companies, puts tremendous pressure on service providers to cut costs and improve operating efficiency. In so doing, service providers risk damaging the customer experience and undercutting the ...
The U.S economy is slowing and, whether it turns into a deep recession or continues to be a mild downturn, the predictions of tougher times ahead have CIOs and company executives developing a wide range of contingency plans to survive the slowdown. With the size of today's IT budgets, the CIO and ...
The latest economic crisis has brought the already very competitive communications, media and entertainment market to a new extreme.The competition over gaining and retaining customers has never been fiercer; and there is a strong conviction that improving business performance in such times has ...
In an effort to cut costs in a recessionary business climate, companies may be tempted to reduce the volume or quality of their customer service activities.
By focusing on the value of existing customers, and by leveraging the cost and performance advantages of an outsourced service model, ...
this Analyst Insight will examine how the need for solutions to automate customer interactions, such as CM or CRM solution, has become a larger priority for organizations hoping to improve customer relationships in a challenging economy.
Economists have long recognized the important role information technology (IT) can play in a country's development. As the IT sector helps lead us out of the worst global recession in more than 50 years, that role will be even more important. To quantify the direct benefits of IT on local economies ...
The High Tech Supply Chain Management (SCM) Practice in Tata Consultancy Services (TCS) conducted a survey with internal subject matter experts (SMEs). The objective of this survey was to find out how companies are managing their supply chain in the current economic crisis. The outcome of the ...
We are in the midst of arguably the biggest global recession since the Great Depression, and almost certainly the biggest recession since business became dependent on IT for its ability to operate and compete effectively. Pressure is on to slash costs, particularly within IT, and to focus on ...
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