Process Optimization White Papers

4 white papers are tagged with: process-optimization


Complete BPM in the Cloud The Fujitsu InterstageBPM.com Solution

InterstageBPM.com provides organizations with secure Internet access to the world-class Fujitsu Interstage® Business Process Management (BPM) platform-without needing to install or maintain hardware, software, or network infrastructure.

Why Average Handle Time No Longer Matters

When you have your car washed, does it matter to you whether it takes five minutes or six? When you are having work done on your house, does it matter to you whether it is done in three days or four? When you call a service department, do you care if the call lasts two minutes or three?

The Top Six Reasons to Simplify the Customer Service Desktop

Desktop Complexity is a common problem we are all familiar with. Perhaps ten years ago, the typical customer service desktop was not so complex; maybe one or two green-screen applications and a phone sitting next to the computer was all an agent needed. Today, we see desktops with up to twenty or ...

Understanding the Impact of Emerging Technologies on Process Optimization: The Case of RFID Technology

This paper examines the case of one supply chain in the electricity sector where RFID technology integrated with firm’s information systems acts as an enabler of process optimization. Using a business process approach and laboratory simulation, we explain how the implementation of RFID technology ...